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Contact & Call Centres

Online Social Profiling for Contact & Call Centres

Online social profiling during recruitment and employee spot checks are becoming more important in organisations in which staff handle confidential information.

A rising trend

Our online employee profile checks are finding that more confidential information is being unwittingly leaked through online channels than ever before. Even though it often goes unnoticed, it breaches company policy and possibly even the law. SP-Index online social profile monitoring helps to prevent this.

Boost your credibility and customer confidence

Accrediting your organisation’s integrity with SP-Index certification will demonstrate to your customers that you are doing everything possible to prevent information leakage. It demonstrates your awareness of the impact of social media throughout recruitment and employment.

You will find all of these elements included in each online social profile background check, which will also provide key indications of each employee’s cognitive behaviours, which are often reflected in the workplace:

  • Employer Risk Rating: A traffic-light system which can indicate training requirements.
  • Privacy Rating: A measure of information that an individual makes freely available to everyone online.
  • Content Rating: A measure of commercially unfavourable content.
  • Professional/Social Weighting: Weighting of professional and social posts made.
  • Visibility Landscape: The variety of areas in which an individual is apparent online.

During recruitment, online social profile checks can be adjusted according to role, your organisation’s culture and its industry. Post-recruitment, our monitoring reports provide you, your wider team and your customers with confidence in your systems and ethics.

 


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